Widely considered a pioneer in regards to creation and the use of new technology has established itself as a market leader when maintaining its freedom from larger less nimble competitors. Since the businesses launch back in 2008 and its team have won a number of high profile business awards including, Best use of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being recognised for advanced use of technology is thus far the only DCA to have won both ideal consumer and finest commercial DCA.
When you operate without a taken for granted, we all have the time to get to understand you and your clients, the plan we devise for you is specific to your business needs and evolves along with our partnership.
Customer focussed, has consistently worked with the belief that regardless of the current situation a customer finds themselves dealing with, they are and will always remain a valued customer of this article our clients, this ethos implies that functions with its clients across a variety of debt kinds and age. As well as working with clients on late arrears and aged debt balances also works with lots of customers at very early phase arrears, frequently at a white tag capacity representing and carrying the name of some of the UK's biggest names.
Investing in our clients, we are a professional services company working to a very higher set of standards which are regulated by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are committed to ensuring that all our people work into the highest of standards. Development and training play an integral role in the lives of employees at all levels, Training does not end once induction is finished but is ever present throughout the working environment.
Quality assurance plays an integral role in all that we do ; QA touches all elements of our business and is covered Simon's Agency, Inc. Debt Recovery and Collections Throughout ... with our three line of defence and backed up via our very own internal audit team and separate compliance capabilities.
Groups senior management team is composed of some of the very experienced and well regarded professionals in the industry, with more than a 150 years joint experience in the sphere of financials.